The best Japanese green tea online store - premium gyokuro, matcha and sencha - great tea selections.

Welcome to Chado Tea House

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Established
2005
bulk discounts

Chado Tea House Customer Service

     
 

OUR DISPLAY PRICES

 

We display our prices in both USD and Canadian dollars. Using the currency converter located at the top right side, you can easily switch between the two, if you are in Canada. If you are located in the USA, or any other country you will only be able to purchase your order in USD.

 
     
 

ORDER PROCESSING AND YOUR ACCOUNT INFORMATION

 
 

After your order has been submitted and successfully processed by our secure server, we will send you an automated confirmation email to the email address you used to register with us. This email could be delayed up to 24 hours depending on the level of server activity. If you have not received an email within 24 hours, please contact us.

If you want an overview of your account, you can go to “My Account Dashboard”, where you will have the ability to view a snapshot of your account activity, and where you can update your account information. You can sign in from the “My Account” link at the bottom of every webpage.

 
     

SHIPPING & DELIVERY

For US address we charge a base shipping rate of $5.50 USD. For Canadian address we charge a base shipping rate of $7 USD for BC residents and $9 USD for anywhere else. We also offer free shipping on any order over $85 dollars before any applicable taxes. For addresses not located in the US or Canada, the shipping and handling charges are based on the total weight of your order. Our checkout process is designed to automatically calculate the weight of your order, which is then used to show the shipping and handling rates.

We ship most of our orders within one to three business days from the date you confirmed your order. Note: Orders placed over the weekend (After 11:00 AM PST on Fridays) will not be received following the weekend. For deliveries to the US, we ship your order from Point Roberts, WA. In compliance with US customs regulations, however, all US orders over $200.00 are shipped from Canada via Canada Post, so that they can clear US customs in Seattle, WA. Allow approximately two weeks for the order to arrive.

For Delivery to Canada we ship your order from Vancouver, BC by Canada post. Please allow 2 to 10 business days ( excluding weekends and holidays) for delivery within Canada).

Delivery to International countries: We will contact you to verify your shipping information when we receive an order from an international address. Until the information is verified by the customer, we will hold the order. Any additional import duties, customs or brokerage fees are the responsibility of the customer.

 
     

RETURN POLICY

If you want to return an item, please contact us within thirty days of receiving your order at info@chadoteahouse.com Please indicate your name, order number and the reason for your return. After receiving your request for a return, we will contact you. For your security, please ship your return by registered mail, retaining your receipt in case it goes missing. Please include the receipt from the order in the box. We are not responsible for returned items being damaged or lost in transit. Please note that we can only refund original and return shipping costs if the return is as a result of our error, and we regrettably cannot accept returns on tea items that have been opened.

 
     
 

SECURITY & PRIVACY

 

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Every purchase you make is absolutely safe. We use Secure Sockets Layer (SSL), the industry standard for secure commerce transactions to transmit your credit card information over the Internet. This means your credit card number is encrypted during the transaction process, so that the information cannot be read as it travels over the Internet. The order history and inquiry are personal and confidential. We respect the right to privacy and therefore, we will not disclose, rent or sell any personal information to others. The information obtained through the order process such as the customer’s name; billing / shipping address; phone / fax number; e-mail address; credit card number and expiration date of credit card will be used for internal purposes only. You can opt out of receiving news-letters from Chado Tea House at any time by e-mailing us at privacy@chadoteahouse.com

 
     
     
Ship by USPS or Canada Post.